JOIN OUR TEAM

Our Business

 

Our business model is known for making the customer’s life easier, saving time and money vs traveling to the bike shop. We aim to turn the idea of bike maintenance upside down, removing the inconvenience and replacing it with a friendly, personable, and upmarket experience.

Our goal is to provide almost a full bike-shop solution at the customer's home or workplace, with the highest quality workmanship, kit-out, and trust.

We strive to be the most dependable mechanic business right across Melbourne.

The fanciest equipment

The most knowledgeable mechanics

The proudest customer service

The clearest communication

Totally dependable

Always aiming for 100% customer satisfaction.

Is The Rapid Wrench for you?

Flexibility

Do you want to be your own boss, own your own mobile workshop, and work your own set hours?

Passion

Do you have a passion for all things cycling, helping people travel/enjoy the outdoors/do business?

Structure

Are you prepared to follow The Rapid Wrench's business model, carry its branding, and look after its customers?

Competency

Do you possess a sound knowledge of bicycle mechanics, have former training, great communication and time management skills?

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"We set you up with our state-of-the-art work vehicles, a productive fit out, branding, parts, and a full high end tool-kit. All the jobs are provided in a daily schedule, complete with customer management and point of sale software. Just show up, greet the customers, and work your magic on their bikes."
 

The Rapid Wrench Advantage

 

As a Rapid Wrench operator, you join an integral commitment to combined success. Right from the start, you begin to reap the rewards of our experience, professionalism, and years of development.

  • Training supplied (internal + external, SRAM DSD, etc). - up to 4 weeks of support for onboarding

  • Insurance can be supplied.

  • The flexibility of working hours, holidays/time off, and general scheduling.

  • The flexibility of working areas/territory, or a set distance from home.

  • A centralized booking system, with head office attending to all channels for enquiries, calling customers to confirm all details of the work to be attended to & parts needed, and making the booking.

  • All jobs, parts required and details are provided in the booking software.

  • Parts supplier list already approved and parts available to order.

  • Point-of-sale and invoicing system supplied, all via the supplied Microsoft Surface Pro tablet

  • Instant business, start up very quickly with a full calendar - get paid from the first week.

  • No need to go through years of risk and hard work while attempting to build up a successful business. We have a model here that works and has been continually refined since 2013.

  • Ongoing marketing, all done for you. We have a marketing strategy in place that will continue to drive business to you. Using our well-developed SEO, sporting media, online media platforms, event sponsorship and email campaigns, we'll make sure the TRW brand is at the top of our customer's minds.

  • Income from parts and accessories without having to have carry a huge inventory.

  • Much higher remuneration than at a Bricks and Mortar shop, with the flexibility to earn more depending on the workload you'd like.

  • No deep up-front franchising fee

  • Head office support, as well as other mechanics available for combined experience. Our team members are supportive, helpful, and willing to go the extra mile to ensure each other's success.

  • On-board mobile eftpos/credit card facilities.

  • Ability to allocate regular customers to other operators when leave is taken, ensuring that your loyal customers are seen to.

Vehicle Options

  • Option for our state-of-the-art workshop available from day 1 (Renault Trafic).

  • Option for buy-in to a brand new setup (Work-inside van with new build, Master/Transit).

  • Option for a dedicated CBD & surrounding suburbs operator on a cargo bike.

Van Owner/Operator

Mobile Mechanic

Drive our fully kitted-out Renault Trafic workshop van. Complete with every tool a bike mechanic will need for 99% of bike jobs, wether it be suspension, brake bleeding, e-bikes, e-shifting, full builds and more. Zip around your work territory taking on jobs that are booked in for you ahead of time - easy as! You define your hours and locations and we work with you to make the best solutions for our customers.

Experience

We're looking for a fully competent mechanic, capable of most bike repair operations, who is up to date with a lot of older legacy bike fittings as well as the latest and greatest. Ideally 5+ years of experience, however a minimum of 2 years. The role includes training pathways (on-job plus third-party providers) and support, but ultimately well-established wrenches will have the edge we're looking for.

Qualifications

Ideal to have, but not 100% necessary:

- Certificate in Bike Mechanics

- Bosch, Shimano, SRAM - E-bike and E-gears training

- SRAM DSD University

- Manual drivers license with a clean record

Skills

  • Full competency fixing most bikes on the market, to a high level of accuracy.

  • A high level of customer care, able to build report with customers.

  • Communication skills - fast and timely contact with the team and customers. Able to discuss how the job went with customers.

  • Time management - able to commit to deadlines in a fast pace work environment. Able to notify customers of arrival time frames.

  • Up to date with email, POS software, e-calendars, etc. Able to learn software systems quickly.

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Positions

Cargo-Bike Operator

Mobile Mechanic

Zip along to our customers through the CBD and beyond on our LarryVsHarry Bullitt electric cargo bike. This iconic 2-wheeler has been built up as a fully fledged workshop, complete with a pro tool-wall, and comforts such as a 3m umbrella. A cargo trailer completes the package, helping 

Your jobs will be focused on the areas in and around the CBD, with options to venture further some days. Almost every job can be done from this workstation, with most tools and parts on-board.

Enjoy working and commuting in the fresh air, while shooting through traffic jams in our busy CBD. Get fit while working Impress every passer-by, who will want to take a card after seeing our all-out setup.

Experience

We're looking for an experienced mechanic, capable of most bike repair operations, who is up to date with a lot of older legacy bike fittings as well as the latest and greatest. Ideally 2+ years of experience. The role includes training pathways (on-job plus third-party providers) and support, well-established wrenches will have the edge we're looking for. We will help you become the best you can be.

Qualifications

Ideal to have, but not 100% necessary:

- Certificate in Bike Mechanics

- Bosch, Shimano, SRAM - E-bike and E-gears training

- SRAM DSD University

- Manual drivers license with a clean record

Skills

  • Full competency fixing most bikes on the market, to a high level of accuracy.

  • A high level of customer care, able to build report with customers.

  • Communication skills - fast and timely contact with the team and customers. Able to discuss how the job went with customers.

  • Time management - able to commit to deadlines in a fast pace work environment. Able to notify customers of arrival time frames.

  • Up to date with email, POS software, e-calendars, etc. Able to learn software systems quickly.

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Casual/Part time

Mobile Mechanic

Throughout the year we always need more hands on deck.

- There are roles available for fully competent bike mechanics who are looking for extra work, part time.

- There are casual on-call roles for mechanics with the basic/fundamental mechanics, who would like event type work for the charity or race rides we provide support on.

- Some times we need a hand at the busiest imes.

Fill-in role for times when we need:

  • An extra set of hands on-site

  • Event work

  • An extra vehicle out on the road attending to calls during the busy times

  • Fill-in during staff holidays. The applicant may be based in an area of Melbourne that is too far for our crew to get to which could be an advantage.

Experience and Qualifications can vary, but you must know the basics for working on most bikes. On-job training can be provided, but a certain level will be necessary for working at events in a fast pace environment.

Being able to work efficiently under pressure, while providing great customer care and communication will, as always, be a huge plus.

Tools and stock can be provided by the business depending on the role.

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